Managed IT services for Rochester, NY businesses, dental practices and medical offices. Most support happens remotely through our help desk, and when something needs hands on hardware, a technician comes to you. Same team, same tools and same standards as our Buffalo clients.
Most issues fixed without anyone driving anywhere.
Scheduled visits and hardware work in Rochester.
Practice software, imaging and HIPAA handled.
Many Rochester businesses that call us already have an IT provider and are unhappy with it: slow responses, the same problems coming back, or no clear picture of what they are paying for. The worry is usually that switching will be painful. It does not have to be.
Here is how we handle a handover:
We help you collect admin passwords, license details, domain and email access, firewall logins and backup consoles from the outgoing provider. You own these, and you are entitled to them.
We confirm what is backed up, where, and whether it restores. If there is a gap, it is the first thing we fix.
Our monitoring and security tools go on alongside the old provider's, then theirs come off once ours are confirmed working.
Network layout, accounts, vendors and quirks are written down in the first few weeks, so knowledge is no longer locked in one person or company.
The issues that keep coming back are usually the first sign of what the old setup was missing.
If you are tied into a contract you regret, talk to us anyway. Our business IT services page explains how we can help you get out of it.
Are fixed remotely, often while you are still on the phone.
Watches your servers, network and backups around the clock from our systems, wherever your office is.
Are managed centrally and run on schedule.
Some work does need someone in the building: a failed server drive, a new workstation, a network closet clean-up, cabling, imaging equipment, an office move. For Rochester clients we schedule that onsite work, and we keep spare parts and standard equipment so a visit fixes the problem rather than diagnosing it.
When a Rochester client calls (716) 463-5111 or opens a ticket, it goes to the same help desk as every other client. A technician looks at it, connects remotely if that is the fastest fix, and decides with you whether a visit is needed. Urgent problems such as a server down or a suspected security incident jump the queue.
Our typical response time is under three hours.
We would rather set honest expectations than promise a 30-minute onsite arrival we cannot keep. For offices where a same-day visit really matters, we plan for it: spare equipment on site, a second internet connection, and a server setup that can survive a single failure until we arrive.
Our specialty is offices where compliance and uptime matter, and that is who we mostly work with in Rochester as in Buffalo:
Running Dentrix, Eaglesoft, Open Dental and other practice software, with sensors, pano and 3D imaging. See our dental IT support.
That need EHR support, HIPAA safeguards and reliable backups. See our medical practice IT services.
That need a help desk, security and someone to own their technology. See our business IT services.
Who need backup, after-hours coverage or project help. See co-managed IT.
Rochester clients get the same managed IT services as our Buffalo clients:
Everything is documented as we go: your network layout, accounts, vendors, warranties and the quirks of your office. That record belongs to you, and it means any of our technicians can help, whether they are on the phone from Buffalo or standing in your server closet in Rochester. It also means you are never locked in by knowledge only one person holds.
There are no long-term contracts. If we are not earning your business, you can leave.
Help desk support by phone, chat and ticket.
Proactive monitoring and maintenance of servers, workstations and network equipment.
Cybersecurity: email filtering, multi-factor authentication, endpoint protection, patching and staff training.
Backups with an encrypted offsite copy and regular test restores.
Network management for firewalls, switches and Wi-Fi.
Hardware sourcing, setup and replacement planning.
Compliance support for HIPAA and PCI.
We support businesses in the city of Rochester and the surrounding Monroe County area.
Getting started is the same as anywhere else:
Tell us about your office, your systems and what is not working. Remote or onsite, at no cost.
We review your network, servers, backups and security and write down what we find.
A plan built around your priorities, budget and compliance needs, with urgent risks first.
We install monitoring, take over documentation and start supporting your team.
Our office is in Buffalo at 2564 Walden Ave. We support Rochester clients remotely and onsite.
Most problems are fixed remotely without a visit. When onsite work is needed, we schedule it based on urgency and plan ahead for critical offices.
No. Rochester clients use the same help desk, monitoring, security tools and technicians as our Buffalo clients.
Yes. Dental IT is our specialty, including practice software, imaging, backups and HIPAA. See our dental IT support page for details.
No. We do not lock clients into long-term contracts.
Schedule a free remote or on-site IT consult. Tell us about your business and the services you need – response times are typically under three hours.
