Co-managed IT for businesses in Buffalo and Rochester that already have an IT person or team. You keep the work your people do best, we take the work that stretches them thin: monitoring, after-hours coverage, security, escalations and projects. One shared set of tools and documentation, and a clear line on who owns what.
No gaps, no stepping on each other.
Monitoring, ticketing and docs everyone can see.
Your team gets to switch off.
Extra hands and specialist depth when you need it.
Co-managed IT is not for every company with an IT department. It tends to fit when one or more of these is true:
And nobody covers when they are sick, on vacation or on leave.
Because day-to-day tickets always come first.
Which in practice means rarely.
If a server fails or a security alert fires at 2 a.m., it waits until someone checks in the morning.
If they left tomorrow, nobody would know the firewall password or how the backups work.
And your team does not have the time or specialist knowledge to answer properly.
With new offices or staff, faster than you can hire IT people.
If several of these sound familiar, a short conversation is usually enough to tell whether co-managed IT makes sense, and what the split might look like for your team. We will tell you honestly if it does not.
Most internal IT people are doing three jobs at once: answering the help desk, keeping servers and the network running, and trying to find time for the projects leadership keeps asking about. Security reviews, patching and documentation slip because something is always on fire. And when that person is on vacation or out sick, nobody covers.
Co-managed IT keeps your internal staff in charge and adds a team behind them. They keep the relationships, the knowledge of your business and the work they are best at. We pick up the work that is better done at scale or around the clock. We already work this way with in-house teams, including as a dedicated escalation partner and in sitting CISO roles.
It is also a fit for growing companies that have one IT person and are not ready to hire a second, and for groups where head office has IT staff but branch offices do not.
Every co-managed arrangement starts with a written split of responsibilities. It is different for every company, but a common starting point looks like this:
Day-to-day user support and onboarding, business applications and vendor relationships, IT strategy and budget, and anything that depends on knowing people and processes inside the business.
24/7 monitoring of servers, network and backups; patching; endpoint protection and security alerts; after-hours and weekend support; overflow help desk when tickets pile up; and documentation upkeep.
Projects, major incidents, and planning for hardware and security.
The point of writing it down is to avoid two failure modes: work that nobody does because each side thinks the other has it, and work done twice because nobody checked. We review the split as your needs change.
Co-managed IT only works if both teams see the same picture. We agree the tools up front:
One agent on each computer and server, reporting health, patch status and alerts to a console both teams can use.
One place where requests and incidents are logged, assigned and tracked, so nothing is lost between an email to your IT person and a call to us.
Network diagrams, passwords in a secure vault, configurations and procedures in one shared system, kept up to date as part of the job, not as an afterthought.
Endpoint protection, email filtering and backup consoles, with alert routing agreed so the right person is woken up at 2 a.m.
If your team already has tools it likes, we look at working inside them first. Where there are gaps, we fill them. Access is set up with separate named accounts and multi-factor authentication, so every change is traceable to a person.
We agree escalation paths both ways. Your team can escalate to ours when a problem needs a second pair of eyes, a specialist skill or more hands, and we escalate to yours when something needs a business decision or inside knowledge.
Outside business hours, our help desk and monitoring cover your environment, so an alert on a Saturday is handled without calling your IT person at a family event. When your staff take vacation, we cover their queue using the same documentation and tools.
After each significant incident, both teams review what happened and update the documentation, so the next one goes faster.
Projects are where internal teams most often fall behind: a server replacement, a move to Microsoft 365, a new office, a firewall upgrade, a Windows rollout. We can take a whole project, or supply the hands for the parts your team does not have time for, such as after-hours cutovers, onsite installs and cabling. See our network management and structured cabling pages for examples.
Security is the other common gap. Most small IT teams know what they should be doing but cannot find the hours. We can run patching, endpoint protection, email security and backup monitoring, and help with compliance work such as HIPAA and PCI. Our cybersecurity page covers the layers we put in place.
Co-managed IT is one way to use our managed IT services. If you would rather hand over everything, we do that too.
No. The point is to make your internal team more effective, not to replace them. They stay in charge of IT for the business, and we support them.
Whatever you decide. Some companies keep their internal IT person as the first contact and send overflow to us. Others route all requests through one ticketing system and assign them from there.
Not necessarily. We look at working with the tools your team already uses first, and fill any gaps in monitoring, ticketing, documentation or security.
Yes. That is one of the most common reasons companies choose co-managed IT. We use the shared documentation and tools to pick up their queue.
We do not lock clients into long-term contracts.
Schedule a free remote or on-site IT consult. Tell us about your business and the services you need – response times are typically under three hours.
